Frequently Asked G-Force® Service Questions

• Where do I find the Serial Number of my G-Force® Q/iQ unit?
• How do I order parts for my G-Force® unit?
• When is customer service available?
• My G-Force® unit isn't working right.  Who should I contact first?
• How do I adjust the speeds on my G-Force® unit?
• We have several G-Force® units - how do I register their warranties and is there any benefit to doing so?
• Who should I contact if my order is lost or has missing or damaged parts?

• Where do I find the Serial Number of my G-Force® Q/iQ unit?
  Our serial number can be found on the unit itself, on the front of the installation & maintenance manual, on the general arrangement drawing, and on the order verfication. The number will start with a letter(either G, A, or T) and contain 5 or 6 numbers - an example: A12345



• How do I order parts for my G-Force® unit?
  In order to get the correct parts you will need the Serial Number off the G-Force® unit. You may either contact the dealer that sold the equipment originally or contact Gorbel® at 800-821-0086 for other options or if you cannot locate the serial number.



• When is customer service available?
  Our customer service department can be reached Monday - Thursday 7am-7pm and Fridays from 7am-5pm Eastern Time



• My G-Force® unit isn't working right.  Who should I call first?
  We encourage you to contact the dealer who sold you your unit first.  They are in a much better position to get to your site quickly to deal with situations that can't be handled over the phone.  If your dealer is unable to help you, you can call the Gorbel Service Department at (800) 821-0086.



• How do I adjust the speeds on my G-Force® unit?
  Put the unit into Program Mode and then use the Speed Menu



• We have several G-Force® units.  How do I register their warranties and is there any benefit to doing so?
  You should have received with your order a warranty registration form. You can either fill that out and fax it back to us at 800-828-1808 or go on-line and fill out the form.



• Who should I contact if my order is lost or has missing or damaged parts?
  Make a note on the bill of lading of what is missing or damaged then contact the freight company. If items are damaged a freight claim will need to be filed immediately, as carriers will only accept claims during the two weeks following a delivery.